FAQs

Frequently Asked Questions

 

Where does With Love, Imoni, LLC ship?

We currently only ship in United States. Once we have the opportunity to expand, we will begin to ship internationally. 

 

 Is With Love, Imoni, LLC safe to use?

Yes! We are legalized and approved under the state of Virginia. All products are natural, handmade with love, vegetarian friendly, and cruelty free. During production, and packaging, we are taking the necessary precautions to remain sanitary. Some of our products contain tree nuts, like Shea Butter and Sweet Almond Oil. Please patch test our products before using all over the body. Our products do not contain any preservatives. 

 

How can I track my order?

You will receive an email confirming your purchase and for shipping. The second email is where you will find your tracking number. We will always ship with USPS Priority. 

 

How long will it take to receive my order?

1-10 processing days, Approximately 1-3 business days (Priority Shipping)

*Keep in mind, the COVID-19 pandemic has delayed shipping. We are not responsible for shipping misinformation, or after the product is sent to USPS (lost/ stolen packages)*

If you placed an order from Monday- Wednesday before 12pm, your order will be processed for shipping the same day. Orders placed on Thursday's and weekends will be shipped that following Monday. We want to make sure your package arrives to you as quickly as possible. All packages are shipped via USPS Priority Mail. 

Can I return my order?

Due to sanitary purposes, we will not accept returns or exchanges. All sales are final. If an item is damaged or broken, please contact us within 4 business days of receiving the package, at withloveimoni@gmail.com. Please provide order number and image of package. 

Can I cancel my order?

You are able to cancel an order, as long as it has not been shipped. Please contact withloveimoni@gmail.com with your order number, and we'll be more than happy to process you cancellation. 

What happens if my body butter arrives melted?

The consistency of our whipped shea butters will change depending on the temperature. In warm to extreme heat, the body butter will soften. Although the consistency has changed, the product and moisturizing properties remain the same. We package our body butters to decrease the risk of melting during summer months. This is the main reason why we use USPS Priority. We also only ship Monday-Wednesday. Refunds will not be issued if the product melts. Please be aware of package arrival to avoid product sitting for a duration of time in the heat.