Refund/ Shipping Policy

ORDER CANCELLATION

You are able to cancel an order, as long as it has not been shipped. Please contact withloveimoni@gmail.com with your order number, and we'll be more than happy to process your cancellation. 

RETURN/ EXCHANGES

*ALL SALES ARE FINAL, NO REFUNDS*

Due to sanitary purposes, we will not accept returns or exchanges. All sales are final. If an item is damaged or broken, please contact us within  business days of receiving the package, at withloveimoni@gmail.com. Please provide order number and image of package. 

SHIPPING/ PROCESSING 

Processing time 1-10 business days, Shipping time approximately 1-3 business days (Priority Shipping)

*Keep in mind, the COVID-19 pandemic has delayed shipping. We are not responsible for shipping misinformation, or after the product is sent to USPS (lost/ stolen packages). 

If you placed an order from Monday- Wednesday before 12pm, your order will be processed for shipping the same day. Orders placed on Thursday and weekends will be shipped the following Monday. We want to make sure your package arrives to you as quickly as possible.

MELTING POLICY (WHIPPED BODY BUTTER)

The consistency of our whipped body butters will change depending on the temperature. In warm to extreme heat, the body butter will soften; even melt. Although the consistency has changed, the product and moisturizing properties remain the same. We package our body butters to decrease the risk of melting during the summer months. This is also the main reason why we use USPS Priority shipping. Refunds will not be issued if the product melts. Please be aware of package arrival to avoid product sitting for a duration of time in the heat.